Core Competencies Include
– Strategic & Tactical Planning – Business Development & Expansion
– Building Alliances & Partnerships – Corporate, Retail and Channel Sales
– Multi Channel Product Distribution – Key Account Management
Ensuring successful accomplishment of set business targets in the face of growing competition; identifying prospective clients, generating business from new accounts & developing them to achieve profitability.
Organising promotional campaigns and delivering presentations for business development.
Managing complete market communication of products and mobilizing the marketing materials to the trade.
Organising brand awareness activities such as road show and kiosk activities.
Implementing policies, managing daily Business operations and planning use of materials & human resources.
Overseeing the administration of lending, product sales, customer service and security.
Expanding the network through the Branch Banking Channel and DSAs resulting in deeper market penetration and improved market share.
Defining & implementing a customer service strategy of the organization; standardising procedures & policies, and establishing expectations of customer service based on extensive analysis of service operations loopholes and market dynamics.
Ensuring a high-quality customer experience while adhering to the Service Level Adherence for their services.
Providing immediate service support to the customers for resolving their issues and complaints in compliance with preset guidelines and rules; serving as an end point of contact for the customer escalations.
Conducting Customer Satisfaction Surveys, analysing sources of service failures developing actions to correct service failures to achieve the highest customer satisfaction levels.
Experience & Achievements
17 +years of experience in Marketing, Customer service and Training.
Training program on “Etiquette” for “CII” Erode Zone.
Training program on “Etiquette” for “CII” Tirupur.
PFRDA Training program on National Pension System of “Indian Railways” Chennai.
PFRDA “National Pension System” training programs for financial institutions through Hero Mind Mine (P) Ltd.
Training program for “Hindustan Petroleum Corporation” thru “Indus Management Consultant P Ltd Gurgaon”.
Successfully done Standard operating Practices to be followed in Retail outlet.
Conducted work shop in developing “Customer Service” skills for the retail outlet of HPCL.
Training program conducted for dealers on business development for HPCL (MDP)..
Sales training for Airtel FSM thru “Centum Learning Ltd”.
Training program conducted across Tamil Nadu for Airtel products.
Soft skill training and “American Accent Training” at “Convergys India P Ltd,”
Trainer for “Veta” for IELTS course.
Sales training for students at “Bankers Choice”. Talent Sprint.
Certified Trainer in Soft Skills, Customer Service, Marketing, Sales and Leader ship skills, Parental and Career Coach, Mind Trainer,
Functional Trainer Petroleum, Banking and ISP.
Speak: English, Hindi, Tamil, Telugu, Kannada, Malayalam
AARADHANA 5 Balaji Nagar Edayarpalayam Pirivu Kuniyamuthur Coimbatore 641008